We’re excited to create something special just for you! 🎉 Since all Piper Lou orders are custom-made and printed on demand, each item is carefully crafted with attention to detail—no mass production here!
Most orders ship within 7-14 business days, but times may vary by product, so be sure to check the item description for the most accurate estimate. We do keep some of our top sellers in stock for faster shipping! Once shipped, delivery typically takes 5-7 business days.
We know how important your order is, and we’re working hard to get it to you as quickly as possible! Our team has expanded, and we’re constantly improving production to speed things up. If you need your order sooner for a special event or gift, reach out to our customer service team—we’ll do our best to help!
Thank you for choosing Piper Lou! We truly appreciate your support and can’t wait for you to receive your order. 💕
After placing an order, you can view the order status 24 hours a day by simply clicking on the "My Account" link at the top right corner of every page of our website. You can also find a "My Account" link in the footer on mobile.
From there, you will be able to view information about your order. Please keep in mind, all orders are printed-on-demand and custom made. COVID-19 regulations have also slowed some ship times down so please be patient with us. Thank you!
You will receive an email upon creation of the shipping label, which means your order is getting ready to go out the door and be shipped to you.
At Piper Lou, we take pride in our work and are committed to delivering high-quality products and reliable customer service. Our policies are designed to ensure a consistent and secure resolution process for all customer inquiries while protecting the integrity of our business.
Please visit our Returns Policy to learn more how it works!
No unfortunately. VIP Specials are already discounted as low as we can discount them. Your code will only work on regular priced items.
(*excluding Monthly Box of Awesome)
No refunds or credits will be issued for clearance items, Box of Awesome, accessories (such as lids, straw packs, etc.) or donation items (products marked as supporting charitable causes), as these are final sale.
We do have a phone app to make shopping even easier!
Here is where you can download the app for iOS:
Here is where you can download the app for Android:
Customers may reach our support team via:
- Email: info@piperloucollection.com (responses typically within 48 business hours)
- Phone: (919) 444 2853 (hours posted on https://www.piperloucollection.com/)
- Live Chat: Available on https://www.piperloucollection.com/ during posted hours
- All claims must be submitted through these official channels; social media messages or unverified methods will not be processed.
Items purchased during promotions such as Buy 1, Get 2 – or Buy 1, Get 3 are subject to adjusted refunds. The refund amount will be determined on the number of items being returned to Piper Lou. If you wish you receive a 100% refund, you must return the entire order.
We're excited to say we are an Accredited BBB Business! We believe that good service is key to every customers shopping experience - but why stop at good? We aim to make every experience the best! Should you ever have an issue our friendly and knowledgeable customer service team is standing by 24/7 to make it right!
